Intellectual quotient (IQ) determines what an individual knows, but emotional intelligence (EI) determines what they will do. IQ may allow a person to enter an

Some time ago, I collaborated with a service company to develop a competency-based management model, and it was one of the best projects I’ve ever

EOrganizational knowledge is intangible; it is created, gathered, shared, and reused across the entire organization, influencing services, products, and organizational activities. This knowledge is shared,